Of the people who responded to my last poll (the question: What is the source of your pen purchases?), 66 percent said they purchased their pens online. The remaining number was equally distributed among “pens shops,” “mass market stores” and “other collectors.” Powerful sales medium, this Internet is. It makes me wonder about the fate of brick-and-mortar stores, particularly since I am of the generation that remembers what personal service is all about. These days, most people think good service is getting an item on time and as described, and of course this is important. But I also like being wooed by the touch of a prospective purchase or the ambience of a store and its personnel. It’s retail foreplay.